Protect to fix
1, press production bar code to identify whole machine produce it since day, the monitor practices 12 months protects to fix(3 months with guarantee returnable), appearing the breakdown because of the product oneself quantity reason, the section company will provide the free( material fee, maintain the fee) maintaining the service.At appear below circumstance, I take charge of to take the adequacy to material fee with maintain the fee.
Below the circumstance belongs to the maintains the service:
A. Beyond the reach of protect to fix the time limit;
B. The customer alters to protect to fix the card and purchase certificate or monitor a form codes by oneself, bilking deliberately;
C. Because the usage environment nots agree with to match to rule in the 《 product manual 》 the term results in the product damage;
D. The customer dismantles to unload by oneself, refitting or after not factory parties maintain the damage that personnel maintain;
E. The breakdown that nature disaster( if strike by lightning, flood disaster etc.) result in;
F. The other is not the damage that product oneself reason result in;
G. Put forward the other special request in addition to repairing the original breakdown;
2, there is maintaining the service charge balance of accounts project:
Maintaining an actual price for consuming material fee according to section company buying pays.
3, below the circumstance belongs to the changes the machine service:
A.Producing the bar code identifies whole machine to protect to change the time limit over four months;( or beyond the reach of after-sales service the agreement protect to change the period scope)
B. monitor is in protect change period the pack exsits Article 2 1:00 inside the item of B- F arbitrarily an item, or the frame, empress hull, etc. of CRT rows the wound;
C. The monitor enclosure is not well-found;( such as little bottom, power cable, manual, packing...etc.)
D. monitor someone is for damaging, if row the , fall off the , very hot bad etc.;
E. monitor bar code number out of accordance with packing box bar code number match;
F. monitor oneself nonexistent electricity function problem;
( note:The section monitor principle presses together the model number monitor replaces, refusing to accept to replace over 4 monitors of month.)
4, there is changing the machine expenses balance of accounts wind up a lawsuit:
An actual price for consuming material fee according to section company buying pays.If fall off bad, damage etc. that conveyance process result in.( do not include the factory the square send to the damage that business agent result in, such as after business agent receive , discovers conveyance damaging, should notify my company to halt right on the spot the outsider member confirm, then will report to send back at the back of the company can valid.)
Remind specially:
A. Although in protect change period, frame, empress hull, etc. of CRT appears the factitiousness rows the wound with knock and break the bad phenomenon in etc. then not to replace, need to pay the related expenses if the customer need replace,,.For exceed to protect to change the period, but within the scope of protect to fix the period, can provide to maintain the service, adopting the simple packing box return to the customer.
B. Press production bar code to calculate to rise, outrun a month appear the CRT breaks, machine that cover net transform, the factory does not undertake the expenses all, if needs the factory repair to then need to pay the related expenses.
Guarantee returnable the regulation
1, be the product because of the oneself quantity problem at press bar code to identify whole machine output cannot over four months. section company according to the customer's request, to break down the machine practice to change the new machine method handles.Changing the machine a monitor for can in the model of same model number proceeding, and exchanging must match below request, otherwise I take charge of makes to maintain, not to replace.
(1) the monitor over-wrap no man is for damaging the trace, the Styrofoam is intact.
(2) the monitor bar code is in accordance with the over-wrap cardboard box bar code.( aim at the monitor that external appearance hurt)
(3) the accessories is well-found.( include power cable, signal line, bottom)
Remind specially:The frame, empress hull, CRT rows wound etc., can't guarantee returnable.
2, business agent is in sold process, on openning a box of discover the damaged and unqualified machine can exchange, but must press(1) strictly-(3) a principle carries out.
3, beyond the reach of four months changes the machine
Product beyond the reach of four months guarantees returnable the period but in protect fixed period, I take charge of can't right on the spot and close at hand for sell company and customers repairs of because of the oneself quantity problem appears the breakdown,, the section company requests according to the customer, to break down the machine can practice to change the machine method handles, but a monitor for can changing new old degree equally, same monitor in model number, and exchanging must pack appropriate, is well-found with the machine enclosure, not other not the loss, external appearance that oneself quantity reason result in has no the obvious harm, otherwise the business agent undertakes the homologous material expenses, or I takes charge of makes to maintain, not to replace.
The service puts into practice
1, be When the monitor occurrence break down, sell company's customer can will break down directly the monitor gives I take charge of the region maintains the personnel proceeds to handle, normal circumstance next, maintain the personnel should must handle to complete in 3 work days inside complete repair work, return factory product from next day that accept goods rose 7 work days, replacing otherwise together the new machine of the file time.
2, the monitor maintains the tool needed more, the technique is complicated, therefore wrong end customer in company in section in under the general circumstance the offering comes the service.
3, the section company orders to maintain the personnel in national every locality all nets, providing only to the business agent the product maintain the service, therefore being the customer of the business agent put forward to maintain the service excluding of totally When it request, be dealt with by oneself by business agent, but send back the monitor of the factory must was halted by my company the outside maintains the work signing confirms the rear can return the factory.
4, if the business agent faces the service standard that customer commitment beyond the reach of the standard that section company commitment, beyond the reach of business agent is responsible to face part customer offering.
Concerning the expenses
1, maintain to charge
Exceed the product that protect fix the period, if the region has maintained the personnel,, native maintain the work can provide to do not need the artificial fee serves, but was needed the responsible for material fee by the service unit.
2, exchange the freight of the breakdown machine
The business agent hair faces the factory of, be undertaken by factory, face the business agent from the section company hair of, be undertaken by business agent.( do not include and did not pass something to check before acceptance)
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